Vivian is the AI receptionist trained for fleet service shops and mobile mechanics. She answers after-hours fleet breakdowns, mobile service requests, and roadside calls 24/7 — captures vehicle ID, location, severity, fleet contact, and dispatches your on-call mobile tech or fleet supervisor. Built and supported by Catch My Calls Inc, the company behind ServiceLine247.
General auto repair lives during business hours. Fleet service doesn't. Vivian was trained on the calls that hit your phone after the bay doors close — fleet breakdowns, mobile service requests, roadside emergencies — where every hour of downtime is real money for your customer.
Light truck, heavy duty, fleet sedan, RV. Vivian captures vehicle ID, fleet account, location, and the symptom — and routes to your on-call fleet tech.
"My truck won't start in the parking lot." Vivian captures GPS or descriptive location, severity, fleet contact role, and schedules the mobile mechanic.
Roadside emergencies, accident-scene calls, tow coordination. Vivian captures the urgency and routes — including DOT number capture for commercial fleets.
"Are you a fleet account or a single vehicle?" gates pricing handoff. Existing fleet accounts get warm-transferred to the fleet account manager; new vehicles route to a callback queue.
From ring to dispatch in under 2 minutes. Ticket created, vehicle ID logged, location captured, on-call mobile tech briefed.
Every call recorded. Every ticket logged. Real-time dashboard accessible from any device — same console that powers ServiceLine247 and our other sub-brands.
When your shop is closed or your dispatcher is on another call, fleet calls automatically forward to Vivian.
Vehicle, fleet account, location, severity, contact. She applies your dispatch rules and routes to the right on-call tech.
Warm transfer to the on-call mobile mechanic or fleet supervisor with full context. Email + dashboard ticket including vehicle ID, location, and call recording.
Vivian isn't a chatbot, an answering service, or a generic call center. She's a voice agent trained specifically on fleet and mobile-service calls — fleet account language, dispatch cadence, DOT-aware routing, mobile-tech scheduling.
She runs on the same engine as Grace at ServiceLine247, which has answered every after-hours call we've sent her since deployment. Same engine, retrained for fleet language and your dispatch rules.
Pricing per tenant: starts under $700/month including unlimited inbound calls, real-time dashboard, and call records. Final pricing depends on call volume, fleet vs. single-vehicle mix, and dispatch ruleset. Custom quote at demo.
We're onboarding the first cohort of named tenants now. Reserve your demo through Catch My Calls Inc — we'll walk you through Vivian handling a real fleet-breakdown scenario, show you the dispatch dashboard, and figure out if this fits your shop.